Any compliments received from customers or relatives will be fed back to staff as part of the overall reward and recognition ethos we uphold.

[Our daughter] is so lucky to have such a wonderful team of people supporting her. We are very grateful for all you do.’

May 2020 – Learning Disability Nurse Assessor/Case Manager, West Sussex Continuing Healthcare. ‘I just wanted to send out a thank you to you and your team. It’s not the easiest of times at the moment, but you all make it that bit easier for the people you support and I just wanted to let you all know it really is appreciated. So thank you.’

Complaints procedure

In the event of a complaint, please contact us on 01903 214498 by email or in writing to

25 Liverpool Road


West Sussex

BN11 1SU

Whilst we hope that we are always providing an excellent service we recognise things sometimes need improving.

Any complaint against support staff members will be treated in complete confidence as far as we can. There is a requirement for us to pass on complaints involving  vulnerable adults as part of Safeguarding Adults.

All complaints however minor will be fully investigated. You can expect an initial response to the complaint  within 2 working days.  This will be followed by a full response within 28 working days.