How are we doing?

We would love to hear from you to let us know how we are doing. If you have a spare moment to complete our Feedback Form we would greatly appreciate it. You can complete the Feedback Form here.

Any compliments received from Egalité customers or relatives will be fed back to staff as part of the overall reward and recognition ethos we uphold.

[Our daughter] is so lucky to have such a wonderful team of people supporting her. We are very grateful for all you do.

Fantastic care company that prioritises person centred care. A brilliant caring staff team, who’s approach is to always put the clients needs and preferences first. The company creates opportunities for clients to attend social and community events and holidays away etc. A lovely, fun, caring environment from a family run company. The staff are all trained to a very high standard which concentrates on the specific needs of the clients within their care.

I just wanted to send out a thank you to you and your team. It’s not the easiest of times at the moment, but you all make it that bit easier for the people you support and I just wanted to let you all know it really is appreciated. So thank you – May 2020, Learning Disability Nurse Assessor/Case Manager – West Sussex Continuing Healthcare.

Complaints procedure

Whilst we hope that we are always providing an excellent service we recognise things sometimes need improving.

In the event of a complaint, please contact us on 01903 214498, by email or in writing to us at

25 Liverpool Road


West Sussex

BN11 1SU

Any complaint against support staff members will be treated in complete confidence as far as we can. There is a requirement for us to pass on complaints involving vulnerable adults as part of Safeguarding Adults.

All complaints however minor will be fully investigated. You can expect an initial response to the complaint within 2 working days.  This will be followed by a full response within 28 working days.